1. Information We Collect

We collect information to provide and improve our services.

a. Information you provide

• Name, email address, and contact details

• Account credentials

• Payment and billing information

• Any data you submit through the platform
  
  

b. Information collected automatically

• Device and browser information

• IP address and location (approximate)

• Usage data (features used, interactions, session activity)

• Log data and performance metrics
  
  

c. Data from integrations

When you connect third-party tools (e.g., CRM, analytics platforms), we may process data from those sources to provide our services.

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the platform

• Process and automate workflows based on your inputs

• Improve performance, features, and user experience

• Communicate with you (updates, support, product info)

• Ensure security and prevent fraud or abuse

• Comply with legal obligations
  
  
  

3. AI & Data Processing

Ordinex uses AI models to process and analyze data.

• Your data is processed only to deliver the functionality of the platform

• We do not use your data to train external or shared AI models without your consent

• Data processing is scoped to your account and workflows
  
  
  

4. Data Sharing

We do not sell your personal data.

We may share data with:

• Service providers (hosting, infrastructure, analytics)

• Integration partners (based on your connections)

• Legal authorities when required by law

All partners are required to handle data securely.